Small Group Tours Booking Conditions


How to Book | Cancellation | Amendment | Refunds | Group Size | Single Supplement | Ciao Travel's Personal Escort | Accommodation | Currency Fluctuation | Travel Insurance | Travel Documents | Health & Fitness | Acceptance of Booking | Rescheduling | Responsibility | Accreditation |

 

Before booking your tour, please make sure your read over thoroughly our booking conditions.

 

HOW TO BOOK

  • Once you have chosen your tour we require a non- refundable deposit of 10% of the total tour cost per person within 7 days together with you Booking Form.
  • On Ciao Travel receiving your Booking Form and deposit we shall contact you to confirm your place available.
  • We require the Booking Form to be completed and signed, noting your full name as per your passport and any special requests, medical or dietary requirements.
  • Deposit must be paid within 7 days of booking.
  • The Balance is due 65 days prior to your tour departure date.
  • For any bookings made within 65 days to 30 days prior the tour departure, full payment with the booking form is required at the time of booking and subject to availability.
  • Payment is required by cash, cheque, direct deposit or credit card (Visa or Mastercard only with a 1.5% fee), allowing 3 working days for bank clearance.

Please download and complete the Booking Form (PDF) click here

 

You can send it with your deposit by either scanning then email; or by post to:
Ciao Travel
PO Box 1226
Geelong Victoria 3220
Australia

 

All cancellations and amendments must be received and confirmed in writing to Ciao Travel.

 

CANCELLATION

  • 60 days or more before tour commencement date - forfeit the deposit.
  • 59 days to 30 days before tour departure – forfeit 50% of the total tour cost.
  • 29 days and less – forfeit 100% of the total tour cost.

 

AMENDMENT

  • Once the deposit is paid, it can only be transferred to another tour departure date once, outside 60 days, otherwise it shall be forfeited.
  • Within 59 days cancellation conditions apply.

 

REFUNDS

  • No refunds will be made for cancellation on services by a passenger, should they not wish to participate in any tour services, for example accommodation, meals, activities, transport or day excursions.
  • Ciao Travel will not accept liability for any expenses incurred by a passenger should they withdraw from the tour for medical or any other reason.

 

GROUP SIZE

  • Our tours are designed for a small group size of 8 to 14 persons.
  • Please refer to the tour brochure for the specified group size.
  • Ciao Travel reserves the right to cancel a tour and refund the deposits 60 days prior scheduled departure should the minimum numbers not be met.
  • A special discount shall apply to private groups with a minimum of 8 persons.

 

SINGLE SUPPLEMENT

Our tour cost is based on classic twin or double accommodation; therefore a single room is on request. A limited number of single rooms in the accommodation are available at the supplementary cost. Please note that some hotels may offer a single bed only in a single room.

 

CIAO TRAVEL'S PERSONAL ESCORT

Our Italian Specialist here in our Australian office shall accompany the tour group and leader as an escort for selected departures only. For all tours the group shall be lead by a professional registered tour leader.

 

ACCOMMODATION

All properties in our tours are handpicked luxury boutique and/or traditional Hotels, Manor Houses and Country Villas; most are family owned with historical charm, superb friendly hospitality and located in ideal surroundings suited to the place. All have modern facilities and some with swimming pools, gardens and spa therapy treatments.

The star ratings of all properties included in our tour itineraries are according to the classifications approved by the Local Authorities of each region or country and therefore, comparisons of hotel standards within different countries, indicated by star ratings, are best avoided.

The classic room type is included in our tour and we work closely with our properties to ensure the best rooms of this category are selected for our tour, which is based on availability. However, please keep in mind at all times that these properties are historical buildings and not all purposely built hotels, therefore, room shapes and sizes vary throughout. In regards to bedding configuration, a single room can be a single or double or twin bed arrangement; and a double room can be a double or queen size bed or two twin beds pushed together, depending on the property.

If you wish to confirm a room type upgrade; for example to have a sea-view or lake-view room or to have a certain facility, for example a Jacuzzi; this shall be at an extra cost and your request can only be accepted prior to making your final payment and shall be subject to availability.

 

CURRENCY FLUCTUATION

All quoted rates and prices are in Australian dollars. All costs are subject to alteration at any time due to currency fluctuation between Australian Dollars and the Euro.

 

TRAVEL INSURANCE

Travel Insurance is a mandatory requirement for Ciao Travel's tours and recommended for purchased at the same time as paying your first deposit. If you prefer to arrange your travel insurance independently, we require details of the policy you have purchased. We offer comprehensive travel insurance with two reputable companies; QBE and CHI travel insurance, for more information please contact us or click here.

 

TRAVEL DOCUMENTS

All travellers must hold valid passports with six months validity on departing your last visited destination. Some nationalities require entry visas into certain countries and these must be obtained prior to entry. It is your responsibility to make sure all travel documentation is obtained and valid.

 

AGE GROUP

Our tours are not suitable for children under 16 years. For all participants 16 years and over, the full adult cost shall apply.

 

HEALTH & FITNESS

We require all clients to be moderately fit and healthy for our tours, to be able to participate in walking for long durations on hard surfaces and climbing hills and steps. Steps are common in Italy and most other countries; however, lifts are not always available, due to the structuring of the historical buildings in which the property resides. Steps, and often many of them, are apparent outside also, especially in hill and cliff side villages, so make sure you have good supportive walking shoes. It is your responsibility to check with your medical practitioner that you are in a fit condition to partake in our tour comfortably.

 

ACCEPTANCE OF BOOKINGS

Bookings are accepted, subject to the services applied for being available. Ciao Travel and/or the other tour operator involved reserve the right, without notice, to modify, cancel or withdraw any of the arrangements and in this event the amounts paid will be returned to the client, and upon rendering the same, liability of Ciao Travel and/or the other tour operator in respect thereof shall cease. Ciao Travel and/or the other tour operator reserve the right to decline to accept or retain any person as a member of any party at anytime.

 

RESCHEDULING

Please be aware that for all airlines and land operators, rescheduling of confirmed services booked can apply at anytime, before and after departure. The choice to reschedule a service is out of Ciao Travels control, however before departure we will advise you of any changes made when possible. After your departure, it is your responsibility to reconfirm with all service providers for any rescheduling. This will apply to accommodation, coach services and tours.

 

RESPONSIBILITY

Ciao Travel by virtue of its endorsement with representing other service suppliers/companies, tour operators and airline, acts as a booking agent only. Liabilities for acts, omissions or defaults, whether negligent or otherwise, ferry companies, hoteliers, tour operators, or any other service supplier is beyond the control of Ciao Travel. We accept no liability for any accident, injury, loss, delay, irregularity, damage, additional expenses or inconveniences caused directly or indirectly by any act or event which is beyond our control or occasioned by the negligence, act or omission of any supplier or other third party. We do not accept liability for and act or event which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or any other authorities, and industrial action. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangement. Photographs of the property rooms are only an example of a room available and do not necessarily represent the type of room or the room that will be made available. The issuance and acceptance of receipts, tickets, vouchers, coupons, or exchange orders shall be deemed as consent to the above conditions.

 

ACCREDITATION

Ciao Travel is a fully accredited travel company trading as Ciao Travel (ABN63 456 608 243) and holds a Travel Agents License (License No. 32745), and is a member of the Travel Compensation Fund (TCF) and the Australian Federation of Travel Agents (AFTA).



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To contact us for more information on tours and other services please click here.